Return And Refunds Policy

RETURNS 

 

Returns and corresponding refunds shall not be accepted unless the products are delivered to you with defects or damages. Only unused and unopened products with manufacturer damage are valid for returns. Wear and tear on packaging such as boxes, seals, canisters and the like are not accepted.

Our return policy lasts 24 hours. If 24 hours have gone by since you received your order, unfortunately we cannot offer you a refund or exchange as the items may have already been exposed to environmental factors out of our control that may have contributed to the damage or defect.

Within 24 hours from the delivery of products to you, notice of any damages or defects on delivered products should be sent by you back to Riwayat. The notice should include: (1) a short description of the issue; (2) proof of damages or defects such as photos; and (3) proof of purchase. Returns will not be accepted in cases of failure to send the notice of damages or defects within 24 hours from delivery. 

Within 3 days from the receipt of the notice of damages or defects, we shall notify you whether such products are eligible for return. If the products are eligible for return, we will have a rider pick the products up from you. To be eligible for a return, your item must be unused and in the same condition that you received it. The products must also be in the original packaging. Defective or damaged products that are part of a set must be returned as a whole set.

Sale items and promo items are non-returnable.

REFUNDS (ONLY IF APPLICABLE)

If products are eligible for return, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days depending on your bank’s turnaround time. For all cash payments, we do not do refunds. You will receive store credit in the amount of the payment which you can use on the website for any future purchase.

LATE OR MISSING REFUNDS (ONLY IF APPLICABLE)

If you haven’t received a refund yet, please contact your credit card company as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at contact@riwayat.ph